Frequently Asked Questions

Is it safe to give my credit card details online?
Yes, encrypts your order and personal details to ensure complete safety. We have been trading for seven years and are proud of our customer service.
When can I expect delivery?
We despatch 95% of goods within 24 hours, however certain goods require special transport and are normally despatched within 2 - 5 working days. If you require urgent delivery, send an email and we will try our best to help you. Please be aware during exceptionaly busy periods, standard delivery will be aimed for 4 working days but please allow 10 working days with the Royal Mail.
Can I specify a delivery time?
Yes, by sending an email we will treat the order as a special delivery, we will confirm a delivery time by email, there may be a nominal charge for this facility. If you have requested a special delivery, but our courier can not deliver at the requested time (ie there is no one to receive and or sign for the delivery) there will be an extra re-delivery charge.
What should I do if my order is not delivered within the specified time or incomplete?
Send an email with order reference, name and details and we will respond within 24 hours.
What does CE mean?
CE means Conformite Europeenne (French for European Community!). Any product bearing the abbreviation CE mark conforms to all current quality requirements.
What do I do if the goods are faulty or incorrect?
You must inform us within 48 hours of receipt, we will issue a returns note, reference number and organise collection. Please refer to our Terms and Conditions.
When will I get my refund?
After we have inspected the goods, if they are in perfect condition, you will receive a full refund within 14 days of inspection. Please refer to our Terms and Conditions.
Can you provide product information and technical information?

Yes, all's goods are sold with full product support, including product information and technical information, after you have purchased goods, send an email with your information request, and we will email the require information free of charge!

Can I return an unwanted item?
Yes. Returns must be notified within 14 days of receipt and then you have a further 14 days to return the goods from notification. 
Can I order by fax or post?

Yes, please fax orders to 0151 548 2705 or send to:

UWP Distribution Ltd
L33 7SY

Phone: 0151 548 2705
Fax: 0151 547 4964

Can I pay by cheque?
Yes, send written order with cheque to address above, the goods will be despatched when the cheque has cleared (5 working days).
Can I pay by cash?

No, we only accept payment online or by cheque with a written or verbal order.

If you have any further questions, please email, and we will reply within 24 hours!

Please refer to our Terms and Conditions of Sale.

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